This is something many players wonder about, especially when a cricket match or other event gets suspended due to rain or other reasons. 69999 has clear rules in place to handle exactly these situations.
If the Match Is Fully Cancelled: If a match never starts, or is abandoned before a set minimum playing time, all bets on that match are cancelled and the full stake is refunded to the member's account. The balance is typically updated within 6 hours.
If a match is abandoned mid-way: If a cricket match is abandoned after a minimum number of overs have been completed, or a football match after a certain number of minutes, bets may be settled based on the result at that point — depending on the type of bet and the applicable rules. Some bets are automatically voided and the stake is returned.
For live bets: Bets placed during a match are generally voided if the match is abandoned mid-way, unless the specific market in question has already been settled.
KYC (Know Your Customer) is an identity verification process — you only need to do it once, and it makes future withdrawals faster. At 69999, the entire KYC process can be completed online.
What you'll need:
- National ID card (NID) — front and back photos (JPG/PNG, under 2 MB)
- A selfie of yourself — taken while holding your NID, with your face clearly visible
- Payment account proof — the bKash/Nagad number you withdraw to must be registered under the same name as your account
How to deposit: Log in and go to your profile → Open the "Verification" or "KYC" tab → Upload your photos → Submit.
Time: Verification is typically completed within 1 to 3 business days. Once approved, you'll receive an email and SMS notification. During busy periods, it may take up to 5 business days.
One important note — if your photo is blurry, the text on your NID is unreadable, or your face is obscured in the selfie, you'll be asked to resubmit. Take your photos in good lighting to make sure everything is clear.
It's natural to want to follow a match after placing a bet. At 69999, you don't need to go anywhere else to do that.
How to check live scores: Log in and go to the Sports section. Live matches will have a red "LIVE" badge next to them. Click on a match to see real-time scores, match time, ball-by-ball updates (for cricket), and live odds — all in one view.
Live Streaming: Live video streaming is also available for select matches — if you have a real-money balance in your account, you can watch the stream for free. Please note that streaming may not be available for all matches.
On mobile: Keep score update notifications turned on in the app and you'll be automatically alerted at key moments in a match — goals, wickets, or any other major event.
Your active bets are always visible under "My Bets" in your profile — live status updates appear there too.
Yes, 69999 runs a daily login reward and free spin program. Each offer comes with its own terms, so it's worth taking a moment to understand them before participating.
Daily Sign-In Bonus: When you log in each day, a "Daily Reward" or "Check-In" button appears on your dashboard. Click it to claim that day's reward — which could be bonus points, cashback, or free spins. Log in seven days in a row and you'll unlock a bigger reward on the seventh day.
How to get free spins: New members receive 20 free spins as part of the welcome bonus package. Additional free spins are also available through special promotions for weekly deposits. The eligible slots game for using free spins will be specified on the offers page.
Steps to claim:
- Log in.
- Go to your dashboard or the promotions page.
- Click the "Claim" button.
- Free spins will be automatically credited to the designated game.
Winnings from free spins typically carry a 1x to 3x wagering requirement — meaning you need to bet 1–3 times the amount won before you can withdraw. Check the specific terms on the offer page.
Forgetting your password happens to everyone. Resetting it on 69999 takes just 3 minutes — no need to worry about losing your account.
Step-by-step password recovery:
- Go to the login page — Open 69999.biz and go to the login page.
- Click the "Forgot your password?" link — this link appears just below the password field.
- Enter your registered mobile number — Enter the mobile number you used when registering.
- Enter OTP — A 6-digit OTP will be sent to you via SMS within 30 seconds. Enter it in the designated field.
- Set a new password — Enter a strong password, confirm it, and submit.
Your new password takes effect immediately. If the OTP doesn't arrive, wait 1 minute and click the "Resend" button.
This is one of the most commonly misunderstood topics. Let me break it down simply.
What wagering requirements mean: Say you deposit ৳500 and receive a ৳500 bonus — giving you a total balance of ৳1,000. If the wagering requirement is "10x the bonus amount", you'll need to place bets totalling 500 × 10 = ৳5,000 before you can withdraw.
How to Track Your Progress: Log in and go to the "Bonus" or "Offers" tab in your profile. You'll see a progress bar for each active bonus showing the total amount you need to wager and how much you've completed so far.
Key points:
- Not all games or bets may count equally — some games contribute only 50% or 25% toward the wagering requirement.
- Bets that don't meet the minimum odds threshold won't count toward wagering — typically the odds must be 1.50 or higher.
- There is a time limit to meet the wagering requirement — typically between 7 and 30 days.
Check the specific terms for your bonus on the promotions page or in the Bonus tab of your profile. If anything is unclear, ask in live chat — the support team can walk you through the numbers.
69999's referral program is a great way to earn a little extra — and your friends benefit too.
Where to find your referral code: Log in and go to your profile → Your personal referral code will be visible under the "Referral" or "Invite Friends" tab. Share this code with your friend.
What your friend needs to do: Enter your referral code in the referral code box during registration. If you register without a code, the referral bonus cannot be applied.
When the bonus arrives: Once your friend completes registration and makes their first deposit, the referral bonus will be credited to your account — usually within 24 hours. In some cases, your friend may need to place a certain amount in bets before the bonus is activated.
Bonus amount: The referral bonus amount may change over time — check the promotions page for the current offer. There may also be a limit on how many people a single member can refer.
Track: In your profile's referral tab, you can view the list of friends you've referred, their registration status, and how much bonus you've earned.